Forwarding OCS Response Group Calls to an External Number

by Jamie Schwinn on August 18, 2009

I wanted to point out another blog article that I think is very useful. Kevin Peters blogged about an issue regarding OCS Response Groups where the Response Group could not forward a call to an external number. In his original blog article, Kevin described a work-around to enable forwarding calls to external numbers. Now, it seems that the issue has been solved by Doug Lawty and some logging of the OutboundRouting component using OCSLogger. It turns out that when you create a Response Group Contact Object with RGSCOT.EXE, it will always assign the enterprise voice Default Policy. If you choose to not use the Default Policy and don’t assign any Usages or Routes to it, then calls forwarded to external numbers from the Response Group will fail because no routes can be found for the external number. There are two fixes for this issue: either populate your Default Policy with Usages and Routes or manually assign a new Policy to the Response Group Contact Object. See Doug’s Blog Post for the complete details on manually changing the Contact’s Policy with PowerShell.

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